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Oculus enforces rate limits to protect the platform from abuse and ensure fair usage across tenants.

How it works

Rate limiting uses an IP-based sliding window counter stored in Redis. Each request increments a counter keyed by client IP. When the counter exceeds the configured limit within the window, the request is rejected with HTTP 429 Too Many Requests. Per-tenant plan limits are also enforced. The effective limit for a request is the lower of the global IP limit and the tenant’s plan limit:
PlanRequests per minute
Starter100
Pro1,000
EnterpriseUnlimited

The Retry-After header

Every 429 response includes a Retry-After header indicating how many seconds to wait before retrying:
HTTP/1.1 429 Too Many Requests
Retry-After: 12
The Oculus frontend SDK reads this header and surfaces a toast: "Rate limit reached — try again in 12s".

Redis fail-open behaviour

Rate limiting depends on Redis. If Redis is unavailable, rate limiting fails open — requests are allowed through without being counted. This is a deliberate availability trade-off. If you require strict enforcement, ensure Redis is highly available (see Security Architecture).

Configuring TRUSTED_PROXY_COUNT

Oculus extracts the real client IP from the X-Forwarded-For header. The TRUSTED_PROXY_COUNT setting tells the app how many trusted reverse-proxy hops sit in front of it, preventing IP spoofing via a crafted X-Forwarded-For header. Set it to match your infrastructure:
SetupTRUSTED_PROXY_COUNT
Direct (no proxy)0
Single load balancer1 (default)
CDN + load balancer2
CDN + WAF + load balancer3
# .env
TRUSTED_PROXY_COUNT=1
If set too low, the app may rate-limit your load balancer’s IP instead of the real client. If set too high, clients can spoof their IP by prepending values to X-Forwarded-For.

Increasing your limit

Contact [email protected] or upgrade your plan to increase your rate limit.